Hey, it’s Mike Trin with Crawford Media Group, we’re joined by Scott Hanky with Onsite Consulting Scott. We’re going to talk computers. Thanks so much for taking the time. Well thanks for having me. I’m so awesome to have you here. We’ve year on frequently with Scott Wattley with Hastach, Hal Bolver and KLC. And you give such great information. You help a lot of people with your company. One of the things is ID theft. An ID theft is such a worry. I have a 90-year-old mom. There are always people trying to scammer, steal their ID. Fortunately she’s really savvy about that. But she and others, like myself, how do we protect ourselves? What do we do? First, you know, you should assume that the person trying to contact you is not who they say they are. You should be more paranoid. You know, when I grew up 25 years ago, we’ve been doing this for 42 years. And 25 years ago, you know, you shouldn’t be paranoid about everybody. But today, you should assume that the phone call you get from the Denver police or not the Denver police. The email that you got from Amazon is not from Amazon. The phone call you get from your Chase Bank is not your bank. You got to assume on the negative rather than the positive. And people always assume these people are there to help me. But what you get a phone call from Amazon to fix your computer and they start going through why they need to fix it, you have to stop for a second and think Amazon doesn’t fix computers. They sell stuff. Right? The US Postal Service does not fix computers. This is the silliest thing. But people fall for this and they let them in their computer and it just goes on and on, you know, before it used to be 40 years ago, it used to get something in the mail that said, hey, you want to contest or whatever. And then it moved to emails and you got to email that said this. Now we’re getting text messages and phone calls. So text messages is kind of the thing that’s been more up and coming in the past year. So you’ll get something that says your package is delayed. Your IRS refund is delayed or something and click here. Well, because it says the word IRS, everybody freaks out. So they click there and it takes you to a page that looks like the IRS and isn’t and asks for your social security number and all this gets worse and worse and worse, right? But we’ve had people scammed out of tens to hundreds of thousands of dollars. With starting with something so small with, hey, we need your help with this thing or can you give us this? What’s your password? You need to change your password. So a lot of little things and I’m going to do something that Mike just kicked off the error. Okay. Fine. Let’s go for it. But if somebody calls you and they’re saying, hello, if I’m Amazon and we’ve noticed a very big problem with your computer. Okay. Not making fun of any country or anything like that, but that person’s from another country. And that’s because the call center set up in other countries that are specifically trained to scam you out of money. They’re not trained to fix your computer anything. They’re trying to get you to get to this point where you let them in your computer, you give them your password, you give them your social security card. Only a few times can we stop somebody before they get in there. Like you were asking before, how can we help these people? We can’t help you before it happens because other than listening to this radio show, this is what you need to listen to. Okay. If somebody has an accent, have a little radar go up. Okay. Don’t let them in your computer. Don’t give them a credit card. Don’t give them access to your bank accounts. This is crazy that people would do this. We have about two to three people per day come into my business that has done that. That’s unbelievable. Now we have like 16,000 customers in Denver. I’ve been doing this for 42 years. A lot of people come to us, but it’s too late. Okay. You got to think about this ahead of time. We had a customer who was zero, zero, zero, seeing his driver’s license and passport, sending it to Apple to get his refund when his wife walks in and goes, honey, what are you doing? Oh, I’m sending it to Apple. Don’t worry. Apple. What are you doing? It takes somebody from outside who’s not on the phone conversation at the time to say, honey. Objective. Right. Doing that. Yeah. It’s… Now you’re talking about where someone calls us. If you call a help center and you know you’re calling the help center, no big deal, right? No. No. No. You don’t know if you’re calling the help center. Yeah. Because you’re getting a pop up on your computer that says call this number. Gotcha. It’s a legitimate help center. So when do you know it’s right? When you go to, let’s say you need help from Wells Fargo, you go to Wells Fargo website, you call the number. Is that usually pretty safe? You go type in your initiative. www. Wells Fargo.com. Find their phone number. If it says, here’s Wells Fargo’s phone number, don’t believe it. You got to go Google the website with a known website that you go to and see that phone number. Good. That’s smart. Look at your credit card. Turn over the credit card and call that phone number. But don’t do what the scamber just told you to do and think that that’s legitimate. So an email text, that kind of thing. Don’t assume it’s right. Don’t assume it’s legit. Correct. And the big companies are used to this. They’re expecting somebody to call them. A big thing now is title companies. When you sell your house, I don’t know how this is happening, but hackers are hacking into your closing documents before you close your house. And before the closing, they said, oh, we’re having some issues right now. We need you to rewire your money for the house to a different number or a different bank account. People will forward hundreds of thousands dollars to the wrong bank account. So when they get to the closing, the people that close and go, okay, now where’s your check? Oh, I already wired it over to you. Go. And the money’s gone. The money is gone. You can’t go to the FBI. You can’t call the police on these people. They’re out of the country. So just be super careful and call the title company. Call your bank and just confirm, hey, did you just send me an email that said I need to change my password? And I’m guarantee you they’re going to say no. You’re speaking with Scott Henke with on-site consulting. Scott’s our computer guy. He’s who we lean on 40 years of doing this. You’re young, dude, though. I don’t know how the heck you’ve done this for 40 years. It’s a concealer and moisturizer. Mad. I just love it. I’m younger than I am. Amazing. And you’re helping us not fall into a scam. You know, ID theft. The ID theft part of it is their nuances with ID theft partners. It kind of the same deal. It’s same scammers. It’s kind of the same scammers. The key to is never, ever, ever let anybody remote in your computer. Because you don’t want to, they’re in there and you hang up the telephone. They’re still in there. People think when you hang up the phone, they’re disconnected from the computer. If you already let them in there. And they can, with that, there’s places in there you can see your saved passwords. So they could see your bank and your credit card and your IRA and your financial accounts. And when you’re not on the computer, they’re going to get those passwords. They’re going to go somewhere and go to that account and take your money on. Don’t let anybody remote in the computer. So unfortunately, we help people after they fall in for it. They come in and say, hey, let somebody in my computer. I don’t know if I should have done that. Yeah, he shouldn’t have done that. That’s too late. It’s too late. And we say, I’ve told people, you need to go to the bank right now. Immediately from my store to the bank, close your bank account. Now there are people that think ahead of time, not just this area, but ministry folks and people that need hardware. And you help them. Talk about that for a minute, too, because I don’t want to, we get to the end. We don’t have enough time. You help but ton of people. So sometimes you don’t have to buy a new computer. There are some people that have a lot of money and just want to buy a computer every time something goes wrong with their computer. That doesn’t make any sense. Fix your computer. It gets my like us to help you out with fixing it. We also have refurbished computers. That means you can save 25 to 50% off a computer that’s used maybe three or four years. Okay, has a brand new hard drive. So the computer is fine. All the software is cleaned off and you got a new fresh computer at half the cost. But a lot of times you don’t have to get a new computer. We could just go in there. We could remote in. So we should be the only people that should ever remote into your computer. I’m just letting you know. You and your kids are your grandkids. Okay. But somebody who’s physically related to you can come and go yell at them if you know who they are. Don’t let anybody, no matter who they say they are, FBI does not remote in your computer. This is silly. They don’t do things like that. So we could remote in and fix things most of the time over the phone. So we’ve helped people, especially through help your radio station all over the state. So we’ll remote into somebody on the western slope or something like that and say, hey, 15 minutes. You don’t have to buy and you could be here. This is a 15 minute fix. So when do people know I need to call Scott? You should always have the name of a computer person, whether it’s me or some other company that’s near you. You want to find somebody that you trust, develop that relationship ahead of time. Like you’re more than welcome to call us. We’ve been in Denver for 42 years. We won the top IT company in Colorado for three years in a row. So we’re reputable. We’re not going anywhere. But you find somebody like that. Sometimes it’s for the small things. Hey, I just got an email from Wells Fargo saying I need to change my password. Should I do that? And it doesn’t have to be me. Please don’t all email me the same email. But ask your friend. Ask your kids. Your grandkids, your husband, anybody to think about this with somebody else in there. Get somebody involved that they just you. Yeah. So when they call you, your team, you or your team, somebody jumps into it. It’s one of the most common things people call you for. We have 10 people on the team. We have one person that answers the phone. So that’s why when you’re saying everybody calls, it’s going to be a monster. Because you know you have a lot of people listening. But I’ll just tell you the most common things that if you only hear this on this segment, you should restart your computer when something goes wrong. It’s kind of simple. But sometimes in the middle of things you don’t think about it. Hey, my Microsoft Word won’t send, won’t save anymore. Do you restart it? No, I started yesterday. No, but your problems today, restart your computer. Call me back if it doesn’t work. We have that on our voicemail on our outgoing thing when you call us. It says restart your computer. If that doesn’t work, then push to or whatever. Okay. You should change your passwords once a year. It’s unbelievable how many people’s passwords are hacked into. Interesting. So you should just change them every year. Your email and your financial stuff. Definitely. And if you have time, you change your Chick-fil-A1 and your R.E.I. sports and your deliveries. Okay. And the ones first, the ones that get tossed to you the most. Yes. Okay. And Amazon and eBay and Facebook. Because if those things are hacked into your Gmail and what’s it called, iCloud for Apple, if somebody’s in that account, people don’t think about this because they set it up 15 years ago with their phone. If somebody gets into that, they know your location, they know your passwords, they have all your files, they have your credit card numbers and stuff like that. So you need to change your iCloud and Gmail passwords too for your phones. Do that once a year or two. They pay, right? So they have your stuff and… Have a lot of… Yeah. You got to change those that people don’t even think about that you don’t see and you don’t type in but once every 15 years. So we’ve covered ID theft and just being wary. The whole thing of ID and scammers, that kind of thing. Let’s… And then we’ve talked about you guys. Don’t just go buy a new… I think people just say, “Oh, I got to buy a new computer. Got to go to Costco and get a MacBook.” And you’re saying, “Hey, hang on a minute here. There might be a great solution for a lot less, am I right?” Oh, definitely. Yeah. And a lot of people, we tell people, some people have more money than they have brains. It’s not one insult to all your people. But well, that only sold a couple hundred people. Yeah. Sorry about that. But I mean, some people recycled… Oh my gosh, my… Whatever browser doesn’t open, I should buy a new computer. Yeah. And it’s a two-year-old computer. Yeah. You can fix this. We could fix this remotely and sometimes 15 minutes. We need to fix the human, right? Yeah. We could probably fix it. So you can call us for an estimate. We could do some stuff over the phone, bring it into our shop in Southeast Denver. Whatever it is, we’re going to… I’ll tell you the website. It’s on site Denver.com. That has all the stuff. It’s got more phone numbers. It’s got my email address on there. It’s got our directions. Stuff like that. You could bring it in or we could remote in. But we have a lot of ways that we could help you. And I think developing people that you trust around you is the key. You don’t have to pay me. Okay? You could pay your grandson to remote it. Give him a pizza. And have him change your passwords for you on your eye cloud. You don’t know how to do that. But he does. And he wants pizza. Right? So it doesn’t have to be defined somebody now that you trust. So when you have something weird, you pick up the phone. Hey, is this what I should be doing? You know? So we have a lot of ways to help a lot of people. So nice. You know, that’s one of the things that we have learned in your work with Scott. You help a ton of people. You connect them. Yeah. You’re just in our community. You really end Denver in the Denver metro area. You see people and making sure that you do your blessing to them. Right. And that’s what I thoroughly think that I’m gifted to do is connect people and help people out. If I ever retire, I’m still going to help people out. I’m just not going to get paid to do it. You can’t retire. I’ve definitely. You just can’t. So I love doing that. In fact, we had a client. We help a ministry called Mission Ministries. They helped some that’s got a huge campus down in wires, Mexico. We got them about 75 laptops at our cost, which was about $75 to put batteries in and adapters and reload windows and stuff like that. So we got them about 75 computers. And while they were distributing them down in wires, Mexico, one of my other clients emails with me and says, Hey, I’m down here in wires, Mexico. And I’ve got a computer with your name on it. How did this happen? It’s funny. But even in Mexico, those people have used on-site connection. That’s crazy. Well, our listeners, it’s Scott Hanky, on-site consulting. Scott, give them the connection points as well. How to get to it? On-site Denver, onsitdember.com, our phone number is on there. All the other stuff you could just come into our showroom. We’ve got refurbished computers. We could remote in if we have to. We’ll even give you some kind of discount. I don’t know what it’s going to be. Free tune up. If you just mentioned that you heard us on this radio station, bring it in. If you don’t have a clue how old your computer is, is there something wrong with it? Should I buy a new computer? Should I not buy a new computer? Should I fix it? Whatever. Please just bring it in. We’ll just do that for free. That’s awesome. Thank you so much. You’re such a blessing to us and so many of our ministry and business partners. Thank you, Scott. I am a national treasure. You are.
